We are glad to bring our customers great value and service. That’s why we provide free shipping from our fulfilment centres in Europe, Singapore, Mainland China by ePacket or EMS and in the USA by USPS.
Shipping to over 200 countries
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
If you live in the UK or anywhere in the EU, national governments have waived import taxes on vital medical equipment including ventilators, coronavirus testing kits and protective clothing; this includes all protective face masks. if you live outside the UK or EU, please check with your countries' rules on import duties for protective equipment before you purchase.
If you live in the UK and receive a notice that you have to pay a customs fee for one of our protective face masks, this is an error. We advise that you print off the following page on the government's website and take it to your local delivery office along with the tracking number and your ID, and demand that the fee is waived. Royal Mail and Uk customs should not be charging anyone for any type of protective clothing and masks during the pandemic.
Shipping time varies by location. These are our estimates:
Max delivery time – 50 business days.
*This doesn’t include our 2-5 day processing time.
Please note that during the current Coronavirus pandemic, some local postal services that deliver to your door may have delayed services. This is out of our control. For example, UK (Royal Mail) and USA (USPS) postal service delivery times may vary. In addition, your local customs may take longer to process packages at this time.
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
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